Refund and Return Policy

Cancellations & Refunds

At Hot Tub Temple, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).

If you have questions, please send an email to support@hottubtemple.com or call us at 1-833-746-8882.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-833-746-8882, the chat in the bottom right, or email to support@hottubtemple.com any time.

Cancellations of Custom Orders

Custom or made-to-order products, including those from LeisureCraft, cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom-made to your specification or created once you order. Once you place your order, they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Manufacturer-Specific Return Policies

In addition to our general return policy, please note that certain manufacturers have specific return guidelines. As a retailer of multiple brands, we understand that each manufacturer may have different return policies. Please click below to view the return and refund policies for each manufacturer:

Return Policy for Cyanna Valley Spas Products

As an authorized online reseller of Cyanna Valley Spas, we are committed to ensuring your satisfaction with every purchase. Below is a summary of the key points from our oversized item return policy:

• Inspection upon Delivery: Please inspect your items as soon as they arrive. Note any damage on the delivery receipt and contact us within 24 hours.
• Initiating a Return: Returns must be initiated within 10 days of delivery. Items must be new, unused, and in original packaging.
• Return Shipping Fees: Customers are responsible for return shipping fees. A 25% restocking fee applies to all returns.
• Reporting Damage: If you find damage post-delivery, contact us immediately with details and photos.

 

For any questions or to start a return, please contact our customer service team at support@hottubtemple.com. Please refer to the specific policy for each manufacturer as they may vary from our general guidelines.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days. Order delays have proven to be unavoidable and outside of Hot Tub Temple control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Hot Tub Temple, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Hot Tub Temple within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
• I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund.
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery.

If your item(s) arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the damage to support@hottubtemple.com and we will process an insurance claim on your behalf.

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, that is not a warranty claim.

Returns

The Hot Tub Temple default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. All of our products have guaranteed warranty policies, meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end. Please see individual product pages for details.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@hottubtemple.com.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact support@hottubtemple.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.