Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.
Order Shipment:
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@hottubtemple.com.
No Shipping outside the USA and Canada.
Shipping Options
Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-7 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering.
- Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
- White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE
Brand by Brand Policies
Dundalk LeisureCraft
Shipping Policy
- Our Responsibilities: Building and shipping your sauna. All products are made to order.
- Delivery Time: Delivery may take 4 to 6 weeks.
- Trucking Company Responsibilities: Delivery to your property line (no unloading; typically using an 18-wheel truck).
Customer Responsibilities:
- Promptly contact the trucking company to arrange delivery.
- Organize the unloading of the sauna.
- If the crate arrives damaged, document the issue and contact us.
Additional Fees
- Unloading: Customer is responsible for unloading the crate.
- Additional Services: $750 charge for tilt tow truck service.
- Change of Ship-To Address: Free before shipping, $250 after.
- Storage Charges: Any delays caused by the customer will incur storage fees.
Order Changes & Cancellation Policy
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Order Cancellation:
- No penalty up to 14 days.
- $65 fee after 14 days.
- No cancellations within 7 days of ship date.
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Order Changes:
- No penalty up to 14 days.
- $65 fee after 14 days.
- No changes within 7 days of ship date.